Ordering Problems - Send an E-mail to vetdrum@aol.com to tell us what type of problem(s) you are encountering. Please provide as much detail as possible.
Shipping - Shipping Costs: Special note from Dan & Sharon's Candle House to our customers:
We have found that "automated shipping calculators" on the web at times add exorbitant fees to orders placed on line. As a result, Dan & Sharon's Candle House will now calculate the actual shipping charges off-line.
We will e-mail those charges back to you the day we ship. We still have the USPS flat rate boxes which will hold many of the smaller products.
Multiple candle colors - If you request more than one color layer for your color, then $.50 - $1.00 will be added to your total order depending on the size of your jar candle order.
Product Questions or can't find what your looking for? - Send an e-mail to vetdrum@aol.com detailing what product(s) your are looking for.
Questions about an order - Send an E-mail to let us know what your question or type of problem you are encountering. Send E-mail to vetdrum@aol.com .
Payment terms - We accept American Express, Visa, Mastercard, Discover, Checks, E-checks, and Paypal with paypal transfer.
All checks must clear our bank before order is shipped.
Please note that credit cards are not charged upon order placement. Credit cards will be charged the day we start making your order. All candles are made to order and are not "warehoused" for immediate shipment.
Call now - You can call our customer service representatives during normal business hours(East Coast) 8:00 A.M. - 8:00 P.M. at 1-800-750-5229 or local calls at 1-703-750-0750 or leave a message after normal business hours.
If you are having problems putting an online order through, you can print your shopping cart and send the order to our business mailing address with you name and phone number and we will complete the order.
Orders, Customer Service
Dan & Sharon's Candle House
7311 Hogarth St Springfield, VA 22151 1-800-750-5229
Returns
We guarantee your 100% satisfaction if for any reason you are not fully satisfied with your purchase, please contact us to make arrangements for a replacement or refund. Returns will only be accepted 10-14 business days after delivered purchase.
Although orders are packed with the utmost care, every now and then merchandise does arrive broken. In cases such as these, notify us immediately so we can make arrangements to have merchandise replaced. You'll need to complete the following: 1) take digital pictures of the inside and outside of the box. This will show the Pulp packs we ship in and the outside will show the, "This end up" comment on the box or a sticker quoting the same. Send pictures in an e-mail to vetdrum@aol.com for our records and for the shipper.
Items must be returned in the condition they were received and be returned by UPS ground, Fedex ground, or insured mail. Dan and Sharon's Candle House is not reponsible for missing or damaged returns enroute to us.
If error is ours, we will pay return shipping and give you full credit. Other returns may be subject to a 15% restocking fee, and minus shipping charges.
